Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@uraflow.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@uraflow.com

Returns & Refunds Policy 

• 7-Day Limit: You have 7days from the date your tracking link says "delivered" to request a return.

• Like-New State: Items must be unworn, unwashed, and in their original packaging with all tags still attached.
• Defective Goods: If your item arrives damaged, please take a photo and contact us immediately so we can replace.

• Final Sale: Clearanced items and gift cards cannot be returned or exchanged.
• Hygiene Items: For safety reasons, intimate apparel / cosmetics / earrings / perishable goods are non-refundable.

• Original Payment: Refunds are sent back to your original payment method within 3–5business days after we approve your return.

• Flat Rate: A flat return shipping fee will be deducted from your final refund amount to cover return postage.

1. Visit our online Return Portal Link or email us directly at  contact@uraflow.com with your order number.
2. Pack your items securely in the original box or a standard shipping mailer.
3. Drop the package off at any USPS / UPS / FedEx location.